At Christmasstartswithchrist, we strive to ensure your satisfaction with every order. Please review our exchange policy for detailed information on how we handle exchanges.
Order Confirmation: When placing an order, customers are responsible for confirming all details, including item size, design, quantity, and shipping address. Therefore, we are unable to accept returns or exchanges due to incorrect selection of items, sizes, designs, or addresses.
Order Cancellation: If you realize you made an error in your order, you can cancel it within 6 hours of placing it. After this time frame, your order may have already been sent to the warehouse for processing and shipping. Please note that a cancellation fee of 10% of your total order value will be applied. To cancel your order, please contact us at [email protected].
RETURN & REFUND POLICY
We want to ensure your satisfaction with every purchase. Please read our return and refund policy for detailed information on how we handle returns.
Timeframe for Returns: Our return policy is valid for 30 days after the delivery process is completed. After this period, the order will be considered accepted by the customer, and no reimbursement will be provided.
Eligible Return & Refund Situations: We accept returns and issue refunds in the following cases:
The product arrives damaged or shattered.
- The product design or size differs from what you ordered.
- The product material differs from what you ordered.
- The product you ordered is not the one you received.
- The product differs from the original description.
Return Conditions: Please note that returned items must meet the following conditions:
- The items must not have been worn or washed.
- The items must not have been modified in any way.
- The items must not be defective unless the condition is our fault.
- The items must have their original tags.
- The items must be returned in their original condition and packaging.
Proof of Order: To claim a refund, please provide the following documentation:
Proof of purchase.
- Evidence of defective items.
Email screenshots from our previous communication.
- Customers should send a refund inquiry to [email protected] along with the required documentation.
Our Customer Service Department will respond within 2-3 business days to confirm the eligibility of the refund inquiry.
Depending on the circumstances, additional instructions will be provided.
Return Address: Once we confirm the eligibility of your refund or return request, you can send your package to the following address:
Christmasstartswithchrist Returns : 1942 Broadway Ste 314C, Boulder, CO 80302, US
Please do not return the package without email confirmation, as we cannot be held responsible for lost returns. Ensure you provide the tracking number of the carrier used to return the item(s) by sending it to [email protected] in a separate email.
Cost of Return Shipping: Customers are responsible for the cost of return shipping, which is not included in the amount to be reimbursed.
Processing Time for Refunds: Refund processing may take up to 14 business days from the time we receive your return. Once we receive your package, we will send you a confirmation email and proceed with a full refund, including the shipping fee you previously paid.
Refund Status: If you haven’t received your refund yet, please double-check your bank account and contact your credit card company. Refunds may take some time to be officially posted, typically within 10 to 15 days, depending on your card issuer’s policy. If you have completed these steps and still haven’t received